Tom Glatt, Jr’s most recent CUinsight article “Context Matters” is now online. The article outlines the importance of context and how it defines the way in which institutions think about and respond to challenges and opportunities. Continue reading ““Context Matters” on CUinsight”
Join Glatt Consulting’s Tom Glatt, Jr. at CU Conferences’ 2014 National Directors Roundtable Conference! The conference is designed to help credit union executives and volunteers better understand the latest issues faced by the credit union movement. It is scheduled for October 13–17, 2014 and will be held at the Hotel del Coronado in San Diego, California. Tom is a conference speaker and will deliver a session entitled “The Health of the Credit Union Community.” Continue reading “Tom Glatt To Speak at Director’s Roundtable Conference”
Tom Glatt, Jr’s most recent CUinsight article “Hating On Your Selfie” is now online. The article suggests credit unions possess a distorted sense of how members actually perceive credit union service. Continue reading “Read “Hating On Your Selfie” on CUinsight”
Tom Glatt, Jr’s most recent CUinsight article “Yee Haw! Last Call!” is now online. The article outlines the precarious position credit unions holding on to “service” as a brand value proposition face any time employees interact with members.
Continue reading “Read “Yee Haw! Last Call!” on CUinsight”
Glatt Consulting’s Tom Glatt, Jr. will deliver two sessions at CU Conferences’ 2nd Annual Social Media Conference. The conference agenda is designed to help credit union executives and volunteers learn how to manage and leverage social media tools and resources. It is scheduled for July 10-13, 2014 and will be held at the Seattle Crowne Plaza in Seattle, Washington. Continue reading “Tom Glatt, Jr. To Speak at CU Conferences’ Annual Social Media Conference”