2016 Credit Union Strategic Planning

Glatt Consulting is now scheduling 2016 strategic planning process/meeting facilitation. We have outlined our general approach to credit union strategic planning in this post to give you an idea of how we manage credit union planning sessions. We invite you to leverage Glatt Consulting’s 20 years of consulting experience to your advantage during your credit union’s planning session this year. Continue reading “2016 Credit Union Strategic Planning”

Tips & Tricks for Effective Meeting Facilitation

Empty Boardroom

As a long-standing resource for credit union planning session facilitation, we are often asked our advice on improving meeting facilitation. While facilitation is often more art than science, there are considerations that help lead to engaged meeting participants and a better meeting outcome. We’ve shared them in this post. Feel free to use them to your advantage … but if you need help, don’t hesitate to call!

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GC’s Tom Glatt Jr. Published in CUinsight’s CU Community

Glatt Consulting’s Tom Glatt, Jr. authored a CUinsight web article titled Is “Products Per Member” an Important Strategic Objective?. The article appears in CUinsight’s online CU Community section, and covers the downside to utilizing products-per-member as a strategic goal.  Continue reading “GC’s Tom Glatt Jr. Published in CUinsight’s CU Community”

A Chicken Sandwich for Every Member!

The story goes like this….years ago Southwest Airlines was contemplating offering a chicken sandwich on its flights. Apparently it tested well, with all indications that the sandwich would improve the satisfaction of customers flying on Southwest airplanes. Continue reading “A Chicken Sandwich for Every Member!”