Tom Glatt Jr’s “The Sales-Driven Thank You” Post Now Available on CUinsight

CUinsight

Tom Glatt, Jr’s most recent CUinsight article “The Lost Art of the Sales-Driven Thank You” is now online. The article shares the impact of a thank you note sent by an outlet store employee.

Article Excerpt

People, members, remember the little things. They remember the “friendliness” of staff. They remember thank you notes, especially if tied to other notable events. The purchase of a car or home, the opening of a first retirement account, the receipt of a first credit card or debit card. What great moments to thank members, to cement in their minds that you appreciate them and their business. To say thank you, at such moments, will make them remember you.

The full text of the article can be found on cuinsight.com.

About CUinsight

CUinsight.com is an independent source connecting the credit union community to industry news, press, career opportunities, posts, vendors, and each other.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s